Website form broken

[greta_s]

Hi there, our contact from on the website got broken recently though we haven't changed anything - the form completely lost its design and now has two links on the same space so our clients actually cannot submit any contact form.

Why this has changed and how can we fix back?

Many thanks

[greta_s]

to be clear about the the change: the form has lost any formatting and now has "powered by hubspot" link directly on the "send" form button hence no one can submit the form.

Screen Shot 2018-07-30 at 12.32.52.png1406x854 39.8 KB

[PaulAxonGarside]

Hi Greta

Can you link us to the page the form is on so we can see the code?

[Tim_Joyce_Belch]

Hi @greta_s, Try the Belch Form Styler for HubSpot to fix your form!

• tim@belch.io

[Derek_Gervais]

Hi @greta_s,

This topic might be related; it sounds like you might have been using the wrong form embed script:

My webform layout and frame has been distorted Forms

Hi @rania.kabbara, Just to make sure that we're on the same page, you recently downgraded from Marketing Basic/Pro/Enterprise to Marketing Starter, is that correct? The script used to embed Marketing Free/Starter is shell.js instead of v2.js, which doesn't allow the same external styling options. You'll need to update your form embed code to use the new embed code exactly as it appears in your portal; Marketing Free/Starter forms don't allow for custom styling through your page's stylesheet.