Webhooks only possible on Public Apps?

[FernandoPJ]

We have a private app on our Account that we use to automate via API. So far, so good.

But our company needs to make calls to our backend in some scenarios, that we'd have to use webhooks for. However, I couln't find the Webhooks Page anywhere in our Account. So I went through documentation, and if I understand correctly this document here says (https://developers.hubspot.com/docs/api/private-apps

) webhooks are only available on public apps?

We, a paying customer, would have to somehow make a generic app, that only we would use, publish to your marketplace (and be reviewed?) so we could use webhooks?? And searching this forum I read that an app will only be published if it has 3 installations from different accounts? Is that serious?

How is that webhooks are not available for private apps? How is my Sales Hub Enterprise account will ever be able to use webhooks? This is a basic functionality to every IT department that wants to integrate its CRM with their own internal tools. Would you rather have our backend request-polling your API every 30 seconds for multiple resources?

[dennisedson · Accepted solution]

@FernandoPJ ,

You are correct that private apps do not presently work with webhooks, but that will change over a matter of time.  Not sure how quickly...

With regards to public apps.  There is no requirement to list your app on the marketplace for it to work.  You can walk through the app setup process including the OAuth details and then copy the install url into a browser to connect the app to your portal.  Once that is done, you should be good to go and can subscribe to events in the connected portal. 

 

Private apps are a recent addition to our offerings and there will be a lot of improvements over time.  Thanks for the feedback.  We take it seriously and this is exactly how we strive to continue to improve our product. 

[FernandoPJ]

Thanks for responding so fast. This will help us use webhooks in a Hubspot-recommended way.

Observe that Hubspot's current docs recommends Private Apps for our internal usage scenario; it is only when webhooks becomes involved that documentations fails to guide new acounts towards another solution.

Hopefully, this help post will guide other users as well.