Webhooks not triggering propertyChange for some properties

[raphaelarias]

We've added a few properties to the Webhooks contacts.propertyChange, but they are no being fired, this was 5 hours ago. It's impacting our customers heavily. The documentation says should start triggering events 5 minutes after added. A customer support ticket was opened, but they are not able to provide answers.

[WendyGoh · Accepted solution]

Hi @raphaelarias,

I hope all is well with you 😄

When looking at the webhook event subscriptions you created on your app 62980, I noticed that the property pipelineStatus isn't the same as the internal name of the pipelineStatus property created on your HubSpot portal 493376:

The internal name value is pipelinestatus (small 'S') whereas the webhook event subscription is using pipelineStatus. This is likely why you ain't receiving any notification when the pipelineStatus property changed.

On my end, I tried creating a similar custom property and I was able to see that the webhook notification was sent out just fine when I update the custom property.

I hope this helps to clarify!

[raphaelarias]

Thank you!

Sorry, it was indeed our mistake. 🙂

[raphaelarias]

The AppID is 62980 and the HubID is 493376.

[raphaelarias]

Example contact: https://app.hubspot.com/contacts/493376/contact/186456882/

Property changed pipelineStatus.

[raphaelarias]

For Hubspot's default fields, it works. User's custom fields, it doesn't.