APIs & Integrations

SM22
Participant

Webhook for Deal Custom Property

SOLVE

We're looking to create a private app in HS with a webhook. Trigger would be a change in a custom property. But this doesn't seem to be an option as the only properties one can select at native Hubspot Deal Properties. 
Had anyone else managed to figure this out?

Thanks

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1 Accepted solution
kennedyp
Solution
Community Manager
Community Manager

Webhook for Deal Custom Property

SOLVE

Hey @MJen --thank you so much for giving it a shot. The property dropdown here can be a little tricky sometimes. Can you copy the internal value for your property (you can obtain this by clicking on the </> next to the property name in the first screenshot) and paste that directly into the drop-down menu? Custom properties sometimes won't show in the dropdown, but you should be able to manually enter them! 

 

Best, 
Kennedy


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4 Replies 4
kennedyp
Solution
Community Manager
Community Manager

Webhook for Deal Custom Property

SOLVE

Hey @MJen --thank you so much for giving it a shot. The property dropdown here can be a little tricky sometimes. Can you copy the internal value for your property (you can obtain this by clicking on the </> next to the property name in the first screenshot) and paste that directly into the drop-down menu? Custom properties sometimes won't show in the dropdown, but you should be able to manually enter them! 

 

Best, 
Kennedy


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
MJen
Participant

Webhook for Deal Custom Property

SOLVE

Hi @kennedyp ,

 

It works when I copy paste the Internal name in the Drop down menu. Thanks a lot. 

 

Regards,

Jen

kennedyp
Community Manager
Community Manager

Webhook for Deal Custom Property

SOLVE

Hi again @SM22! 😊

 

I understand you are using a private app in HubSpot and would like to trigger a webhook based on a custom contact property change. Could you verify that you are accessing webhooks from your HubSpot settings like this: 
CleanShot 2023-11-01 at 14.16.53.png

 

Looks like @Jaycee_Lewis was able to set up a test custom contact property and configure a webhook as well-- you can see their example in this community thread. Could you set up a simple example like this as well and share screenshots if it is not performing as expected?

 

Eager to keep digging into this with you! 

 

Best, 
Kennedy


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
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MJen
Participant

Webhook for Deal Custom Property

SOLVE

Hi kennedyp,

 

We tried the same steps as in the community thread. We are unable to successfully execute the same. PFB the screenshots for your reference.

WebHook from private App:

MJen_0-1724402250817.png

 

Created Custom Contact property:

MJen_1-1724402250843.png

 

Webhook Subscription:

MJen_2-1724402251128.png

 

MJen_3-1724402250946.png

 

Custom property is unavailable in the List to choose from.

 

Regards,

Jen

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