Webhook Error ! Please HELP

[pcrivera21]

Hello Guys,

I just wanna ask a question why I am getting this error
"Webhook failed: No response was received from the webhook server. Will retry"
and
"Webhook failed due to a connection timeout. Will retry"

retry.PNG1555x284 18 KB

In this screenshot you will see that contacts are trying to trigger then what happens when the contact got trigger but keeps in failing it sends a data in our system then the system will process the data and then when there's an error it will send back again the data needs to update in HubSpot so for short the data was not successfully done and data between our system and HubSpot are not the same.
I have done cleaning our database or optimizing our system and still the error still showing. This error came up only this week before we are not encountering this error.

[pcrivera21]

@pmanca where can I find that webhook logging?

[3PETE]

@Paul_Rivera It will be on your server where you are making the requests to HubSpot.

[pcrivera21]

What do you mean about server? hosting?

[3PETE]

@Paul_Rivera Your webhook must be sent somewhere right? I'm assuming that somewhere is a server. Do you know where you are sending your webhooks? Once you find out where you are sending them, Then you can see if you are properly responding to HubSpot or not.

[Sam_Alford]

I'm also getting this error all of a sudden. Around the same timeframe as @Paul_Rivera ie. in the last 5-7 days.

Has something changed on HubSpot's end re the timing expectations of webhooks triggered from workflows?

PS. here is the url to the workflow history: https://app.hubspot.com/workflows/2225255/flow/2843635/history

[3PETE]

@SAlford I'm not aware of anything happening on our end. You can subscribe and follow here for any issues that arise on the HubSpot end.

https://status.hubspot.com/

[3PETE]

@Paul_Rivera Is the endpoint that is receiving the webhook properly responding to HubSpot with a 200 request?

[pcrivera21]

@pmanca How to check if it's returning 200 request? you can check the history of workflow I made. Do you want the workflow name?

[3PETE]

@Paul_Rivera You should be able to see it all in Webhook Logging. Can you share a screen shot of yours?

[3PETE]

Hi @Paul_Rivera,

If the webhook history is showing an error related to the webhook server, it generally means that HubSpot it having trouble connecting to your server. I can take a closer look if you post a link to the workflow. I'd also recommend checking any server request logs you have for the webhook you specified.