Hi @tmorris, looks like the issue is coming from your external stylesheet which is making the bottom padding of the videos 0. Our Vidyard videos are automatically injected with a bottom padding of 56.25%, which allows for the video to have space to expand. See this screenvideo:
Hi @tmorris, looks like the issue is coming from your external stylesheet which is making the bottom padding of the videos 0. Our Vidyard videos are automatically injected with a bottom padding of 56.25%, which allows for the video to have space to expand. See this screenvideo:
Hi @tmorris! Have you reached out to Support? They'll be perfectly equipped to handle a question like this and have a more rapid service level agreement for response times, and are staffed 24 hours a day, so you'll have better luck there. In the forums we are staffed roughly 8am-8pm EST and aim to respond to posts in under 48 hours. Don't mean to bump you back over there if you've been there already, but they're more than capable, and a better place to start, than here.
I've reached out to support and they've suggested that as we are using a custom blog article template that I either reach out to VidYard (YouTube videos work fine) or the Designer forum. The lovely guy I spoke to said his code experience was limited and although we narrowed the issue it is still occurring on all videos embedded within the HubSpot WYSIWYG editor if they are VidYard videos regardless of whether they are embedded using code or the embed button.
The same videos work fine when embedded on our home page through the Statamic CMS side of the site.