To confirm, has your "VeracashProd" integration stopped working since deleting a user whose email began with "pstruve"?
If so, this is because this user connected and authenticated the "VeracashProd" application. When this user was deleted, any integrations they connected also lost permission to account 2100995.
While having another active user disconnect and reconnect the "VeracashProd" integration should resolve the immediate permissions issue, it seems that "pstruve" is the only one who has access to developer account 2938185, where the "VeracashProd" application is built.
I cannot personally add you or another user in account 2100995 as a user to developer account 2938185. If your organization would like access to this application in the future, I highly recommend reaching out to "pstruve" and having them add an active user as a Super admin in that account.
To confirm, has your "VeracashProd" integration stopped working since deleting a user whose email began with "pstruve"?
If so, this is because this user connected and authenticated the "VeracashProd" application. When this user was deleted, any integrations they connected also lost permission to account 2100995.
While having another active user disconnect and reconnect the "VeracashProd" integration should resolve the immediate permissions issue, it seems that "pstruve" is the only one who has access to developer account 2938185, where the "VeracashProd" application is built.
I cannot personally add you or another user in account 2100995 as a user to developer account 2938185. If your organization would like access to this application in the future, I highly recommend reaching out to "pstruve" and having them add an active user as a Super admin in that account.
I'm having the same problem and I have tried everything but I still have the problem.
I changed the email of one of my users and now that user is the only one that cannot connect with the HubSpot app I receive the folloeing message
"User 8436481 does not have permissions on portal 5537554"
I tried giving permission as Super Admin, removing and adding the user from the account, adding the integration with a different user but this particular user doesn't have permission yet.
"VeraCashProd" integration stopped to work on Monday morning but I deleted "Pstruve" last week. That's why I was a bit disapointed first because I've deleted 2 sales account on monday.
You are right, the account "pstruve" was authenticated on the API and that was our issue.
So, we created a general account (Dev Team) for the authentication purpose and refreshed the OAuth token via this general account yesterday.
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