User does not have permissions on portalSOLVE
Mar 6, 2019 5:29 AM
After I deleted an User on our portal (an employee who no longer works with us), the API started to send thousands of emails with the same error:
Solved! Go to Solution.
Mar 6, 2019 12:40 PM
To confirm, has your "VeracashProd" integration stopped working since deleting a user whose email began with "pstruve"?
If so, this is because this user connected and authenticated the "VeracashProd" application. When this user was deleted, any integrations they connected also lost permission to account 2100995.
While having another active user disconnect and reconnect the "VeracashProd" integration should resolve the immediate permissions issue, it seems that "pstruve" is the only one who has access to developer account 2938185, where the "VeracashProd" application is built.
I cannot personally add you or another user in account 2100995 as a user to developer account 2938185. If your organization would like access to this application in the future, I highly recommend reaching out to "pstruve" and having them add an active user as a Super admin in that account.
Please let me know if I can clarify further.
Isaac TakushiAssociate Certification Manager