[Urgent/Critical] IP Address Banned from API?

austinkelleher · 3 weeks ago

Hi, we started seeing this error last night that is actively causing downtime of our service: "The owner of this website (api.hubapi.com) has banned your IP address (x.x.x.x)." We use a specific hosting service with a shared IP address pool. I downloaded the API logs for our HubSpot app and it seems that we should be far under the daily limit. It's not clear to me whether we are at fault or something else...

DianaGomez · 3 weeks ago

Hi @austinkelleher,

Thanks for reaching out to the Community!

I noticed a similar situation discussed in another thread: IP address banned by Hubspot, and it appears our support team was able to assist in resolving it. To get the most accurate and detailed guidance for your specific case, I would recommend contacting our support team directly. They'll be best equipped to provide you with the information you need.

Hope this helps!
Diana

HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuarciones!

APIs & Integrations

[Urgent/Critical] IP Address Banned from API?

[Urgent/Critical] IP Address Banned from API?

Sign up for the Developer Newsletter