APIs & Integrations

Not applicable

Uploading of a video file results in "Could not probe video" error

SOLVE

Hello,

We are importing customer data into Hubspot instance and some of the attachments are video files in WMV format. As a result we receive a 500 response with body {“message”:“Could not probe video at /tmp/fmvideo8662643757650864448.wmv: /usr/bin/ffprobe returned non-zero exit status. Check stdout.”,“errors”:[],“succeeded”:false}

Is this something we can fix on our side?

Thanks,
Anton

0 Upvotes
1 Accepted solution
boulter
Solution
HubSpot Product Team
HubSpot Product Team

Uploading of a video file results in "Could not probe video" error

SOLVE

OK, please try again. I believe the issue is resolved. Thanks for letting us know.

View solution in original post

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4 Replies 4
Not applicable

Uploading of a video file results in "Could not probe video" error

SOLVE

@boulter yes, looks like it helped! thank you very much!

0 Upvotes
Not applicable

Uploading of a video file results in "Could not probe video" error

SOLVE

@boulter unfortunately i can’t because i am not the owner of the file. we are just helping customer to migrate their data into HubSpot CRM instance.

0 Upvotes
boulter
Solution
HubSpot Product Team
HubSpot Product Team

Uploading of a video file results in "Could not probe video" error

SOLVE

OK, please try again. I believe the issue is resolved. Thanks for letting us know.

0 Upvotes
boulter
HubSpot Product Team
HubSpot Product Team

Uploading of a video file results in "Could not probe video" error

SOLVE

Hi Anton, can you post the video you’re attempting to upload somewhere so we can try to reproduce? Thanks.

0 Upvotes