Uploading of a video file results in "Could not probe video" error

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Hello,

We are importing customer data into Hubspot instance and some of the attachments are video files in WMV format. As a result we receive a 500 response with body {“message”:“Could not probe video at /tmp/fmvideo8662643757650864448.wmv: /usr/bin/ffprobe returned non-zero exit status. Check stdout.”,“errors”:[],“succeeded”:false}

Is this something we can fix on our side?

Thanks,
Anton

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HubSpot Product Team

OK, please try again. I believe the issue is resolved. Thanks for letting us know.

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HubSpot Product Team

Hi Anton, can you post the video you’re attempting to upload somewhere so we can try to reproduce? Thanks.

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@boulter unfortunately i can’t because i am not the owner of the file. we are just helping customer to migrate their data into HubSpot CRM instance.

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HubSpot Product Team

OK, please try again. I believe the issue is resolved. Thanks for letting us know.

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@boulter yes, looks like it helped! thank you very much!

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