Update Engagment API direction not working

[TarakD]

Hi we are at Agami Tech are contact center software provider and wanted to integrate our solution to hubspot for click to call.

When we are calling enagement api for updating direction field ( inbound/outbound) it is not refelting in UI

[Jaycee_Lewis]

Hey, @TarakD. Can you add any additional details or context, so the community can better understand how to help, please?

Thank you very much. — Jaycee