APIs & Integrations

FMEngineering
Member

Unable to submit ticket properties to a form via api

We recently updated a form of our to include some ticket properties on the form as well as contact properties. However when I submit data to that form via the api I get the following error for all ticket properties I'm trying to fill in 

"This value wasn't passed to the Contact record. 'some_ticket_property' isn't a Contact property."

I'm submitting to the form via this method: https://legacydocs.hubspot.com/docs/methods/forms/submit_form

end_client_name_form_builder.pngend_client_name_not_contact.png

0 Upvotes
himanshurauthan
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Unable to submit ticket properties to a form via api

Hello @FMEngineering,

 

I guess you have created fields in ticket properties but data is getting submitted in contact properties that's why this error is displaying.

 

Please try to create the same properties in the contact property just to check if the error still persists or not.

 

Regards

Digital Marketing & Inbound Expert In Growth Hacking Technology