Unable to identify the visitor using Visitor Identifiaction API

Rvendan
Member

I have web app with angular front end and Nodejs as backend.
I have a login setup and I wish to setup a personlized chat widget after the user successfully logs in.
I am able to generate the visitor identification token after the use logs in.
Then I configure the window.conversationSettings with the obtained token and appropriate email address.
Then I load the chat widget.
When I send a text, I expect the message to be filed under the indentified(logged in user). But I only see the message as sent from Unknown user.
Pls advise.

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3 Replies 3
dennisedson
Community Manager

Hey @Rvendan 

We are going to need some more information to help you our here. 

Looks like you edited initial question with some context!!

 

@zaklein is a smart cookie and you give him the info, I bet he can assist!

Thanks,

Dennis




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0 Upvotes
Rvendan
Member

Thanks @dennisedson 

 

Rvendan
Member

Still unable to identify the  logged in visitor.
Anybody have a working  solution?
Happy to receive help..

 

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