APIs & Integrations

stopatnothing
Member

Trigger a workflow from external LMS platform

Hello, I was sent here from Hubspot Chat Support. We are looking at integrating Thought Industries (our LMS provider) with Hubspot. Specifically, we want a Learner's action of Starting a Course - to trigger a Workflow in Hubspot to send a sequence emails.

 

Do we need to use "Custom Events" inside Hubspot, or can we achieve this through webhook or SFTP?

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cbarley
HubSpot Alumni
HubSpot Alumni

Trigger a workflow from external LMS platform

Hi @stopatnothing , custom events could certainly work for this scenario as long as you're are an Enterprise Customer. Webhooks would not work in this case because HubSpot does not accept webhooks, we can simply send them to your system. You could potentially trigger the workflow, enrolling the contact directly from your LMS using our Workflows API: https://developers.hubspot.com/docs/methods/workflows/add_contact which would also work, as long as the LMS can send server-side code as HubSpot APIs can't accept front-end requests.

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cmortensen
Participant

Trigger a workflow from external LMS platform

Is ti possible to do this (e.g., trigger a workflow) through the Zapier link between HubSpot and Thought Industries?

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