Hello, I was sent here from Hubspot Chat Support. We are looking at integrating Thought Industries (our LMS provider) with Hubspot. Specifically, we want a Learner's action of Starting a Course - to trigger a Workflow in Hubspot to send a sequence emails.
Do we need to use "Custom Events" inside Hubspot, or can we achieve this through webhook or SFTP?
Hi @stopatnothing , custom events could certainly work for this scenario as long as you're are an Enterprise Customer. Webhooks would not work in this case because HubSpot does not accept webhooks, we can simply send them to your system. You could potentially trigger the workflow, enrolling the contact directly from your LMS using our Workflows API: https://developers.hubspot.com/docs/methods/workflows/add_contact which would also work, as long as the LMS can send server-side code as HubSpot APIs can't accept front-end requests.