Trebre e Hubspot

[ALima17]

How can I identify the agent who accepted a conversation that was transferred from the Treble integration? In the history, I only see the following event:

 

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{
"type": "EVENT",
"event": {
"type": "TRANSFERAL",
"into": "AGENTS",
"date": 1731418531
}
}

 but it doesn’t show the agent's ID. How can I retrieve or view the specific agent who took over the conversation?

[Jaycee_Lewis]

Hey, @ALima17 👋 Can you tell us which endpoint you are using to retrieve this information currently? For example, are you using either the Conversations API or the Events API? Depending on the endpoint used, you may need to specify the specific properties you want returned. Otherwise, you'll only get back the “default” properties for that endpoint. Additionally, you may need to reach out to the integration creator directly to see if there is a way to accomplish this directly.

Thanks! — Jaycee

[ALima17]

Hi Jaycee,

This is an integration between Treble.ai and HubSpot. The issue is mainly around retrieving a full conversation history after it has been transferred to an agent, where it seems the default properties don't include information like the agent’s ID or complete historical details needed for tracking and automation. Is there a recommended approach for this with either the Conversations API or Events API? Or, would it require a custom solution to capture this additional context within HubSpot?

Thanks!