Tracking on Hubspot chat with Google Tag Manager

[mbl-inspari]

Hi
I’m trying to track on how mange users who are opening our chat. We are using Hubspot’s chat tool. But the Tag Manager can’t tag the module - is there anybody who has tried this and have a solution?

I’m trying to tag with the class: reagan–widget-loaded

[IsaacTakushi · Accepted solution]

Hi all,

Unfortunately, I have yet to find a solution to this. See this related topic.

I certainly see value in tracking custom interactions with the live chat tool, however. I recommend upvoting and commenting on this HubSpot Community Idea and any other topics which match your use case to help them become realities.

This information is sent directly to our Product team and helps prioritize feature requests that have the greatest impact on our customers. I’ve already upvoted the idea and will continue to pass your feedback along through internal channels.

[Djones · Accepted solution]

I wrote a step by step on how I  track Hubspot chat with Google Tag Manager here - Hope it helps! 

[PieterIEDM]

This works perfectly. Thank you.

[coercomat]

Anyone who has founnd a way to do this?

[IsaacTakushi · Accepted solution]

Hi all,

Unfortunately, I have yet to find a solution to this. See this related topic.

I certainly see value in tracking custom interactions with the live chat tool, however. I recommend upvoting and commenting on this HubSpot Community Idea and any other topics which match your use case to help them become realities.

This information is sent directly to our Product team and helps prioritize feature requests that have the greatest impact on our customers. I’ve already upvoted the idea and will continue to pass your feedback along through internal channels.

[anais_martin]

Hi all,

Does anyone find a solution about how to track Hubspot chat interaction with GTM?

Thanks in advance.

Anaïs

[mbl-inspari]

Hi @Shivraj_Badu

I also need a trigger when a customer interact with the chat - not only a trigger that checks if the chat is online. Do you have a solution for that?

Best

/Mads

[coercomat]

@mbl-inspari  have you found a way to track chat interaction? and maybe add at least 30 second duration? to filter out the less qualified? 

[mbl-inspari]

hi coercomat

nope, unfortunately the chat is embedded - so it's at the moment impossible to track.

[coercomat]

@mbl-inspari  thanks for the reply, at least I know it's not doable 🙂

[Shivraj_Badu]

In Google Tag Manager, I select a Custom HTML tag and paste:

<!-- Start of HubSpot Embed Code -->
<script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/xxxxxx.js"></script>
<!-- End of HubSpot Embed Code -->

In the HTML section, Then select pageView trigger, and chat widget is working for me.

[yudhi_hamzah]

Hi @Shivraj_Badu, do you know what trigger to use if the chat window is clicked?

[Shivraj_Badu]

Hi @yudhi.hamzah and @madslemvigh don't have that solution right now.