We've installed the hubspot tracking code on our website but we are having a problem with pop-ups and chat bots appearing on pages tha we don't want them to appear.
According to Hubspot support, this happens because all the HTML is loaded at the same time, so the tracking code doesn't understand that the visitor is in another page.
Thanks for sharing the page and it seems that this page is a Single Page Application (SPA) and currently, both the chat widget and pop up form weren't designed to work on SPA sites. As such, the behavior that you're seeing is working as expected. This issue has been raised with the engineering team and is something they are looking to provide support for in the future.
In the meantime, I'd suggest for your team to use the Conversations API to manipulate the Chat Widget on your SPA. For example: the `window.HubSpotConversations.widget.load();` loads the widget and the `window.HubSpotConversations.widget.remove();` method remove the widget.
Regarding pop-up forms, the best alternative is to use the Location Reload method to refresh the page so that it doesn't appear on the other pages.
same problem here, how to use window.HubSpotConversations.widget.remove() on angular project? Have there been any updates to resolve this issue ? @WendyGoh@jessicabrasil
Yes, I set our home page https://www.b2wmarketplace.com.br/ as the target of the pop-up, but the problem is that the pop-up follows the visitor to other pages.
I also set the pages where I don't want the pop-up to appear in the exclusion rule, but it doesn't work.
So I createad a ticket at the HubSpot support and they said that the problem is caused by the fact that our site loads all the content at the same time, and therefore HubSpot can't understand that the visitor is in another page.
I talked with our developer and she said that our site was made with Angular language, and that's why all content is loaded this way.
Thanks for sharing the page and it seems that this page is a Single Page Application (SPA) and currently, both the chat widget and pop up form weren't designed to work on SPA sites. As such, the behavior that you're seeing is working as expected. This issue has been raised with the engineering team and is something they are looking to provide support for in the future.
In the meantime, I'd suggest for your team to use the Conversations API to manipulate the Chat Widget on your SPA. For example: the `window.HubSpotConversations.widget.load();` loads the widget and the `window.HubSpotConversations.widget.remove();` method remove the widget.
Regarding pop-up forms, the best alternative is to use the Location Reload method to refresh the page so that it doesn't appear on the other pages.
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