Tracking Hubspot Chat Events with GA4

[Chris_Bronc]

Hey everyone,

We recently transitioned from using the Qualified Chat Platform to HubSpot Chats. As part of this switch, we're trying to recreate the tracking setup we had previously in Qualified+GA4.

Right now, we're working on tracking three key interactions:

1. Email Submitted through chat

2. Meeting Booked through chat

3. Chat Started 

I've found some JS listeners made by community, but most of them track only Chat starts and checking whether there is assosciated contact with them.  

Im looking for the best approach to capture those, especially the Email Submitted and Meeting Booked events properly in GA4 through HubSpot Chats. If anyone has experience with this or tips for setting up these events, I'd love your insights!

Thanks in advance!

[kennedyp]

Hey @Chris_Bronc! Thanks for your question. I'd like to invite some community members to the conversation – hey @Bryantworks @albertsg @ChrisoKlepke @louischausse, have you had any experience or success with this that you can share?