Track custom behavioural event through Hubspot

[PCleaud]

Hello,

I am trying to track a custom behavioral event through Google Tag Manager on an external website.

Setup :

• All pages of the website have the Hubspot tracking code
• I have created a manually tracked event in Hubspot
• I have created a custom HTML tag in Google tag manager with the following code in it:

<script type="text/javascript">
_hsq.push(['trackCustomBehavioralEvent',{ 
  Name: "InternalNameOfOurCustomEvent",
  properties: { hs_asset_type: "landing-page",
              	hs_app_name: "NameOfOurApp"}
}
]);
</script>

• I have created a trigger in Google Tag Manager to trigger the previous tag on certain pages of the external website

I am not seeing any events being logged in even when I test it myself (I have authorized cookie tracking).

Any help would be very much appreciated
Pierre

[robertbuijs]

We're experiencing exactly the same issue. Have not found the solution yet.

[PCleaud · Accepted solution]

I found the solution through the Hubspot slack developer community : the key "Name" in my code was supposed to be lowercase "name". It solved the issue for me.

[robertbuijs]

Awesome, thanks. Turns out our mistake was using "eventName" instead of "name". Data is coming through now.

So the final result, if I'm correct, should be:

<script type="text/javascript">
_hsq.push(['trackCustomBehavioralEvent',{ 
  name: "lowercaseeventname",
  properties: { hs_asset_type: "landing-page",
              	hs_app_name: "NameOfOurApp"}
}
]);
</script>

[PCleaud]

Hi, me again. I would be extremely greateful if a Hubspot dev had the time to help me with this. I am seeing the right URL being called in the console and all the query parameters are passed correctly. But the event is still not registered in Hubspot 😢

Thanks

[PCleaud]

Hi, I am still trying to find a solution to this problem so any help would be very much appreciated. Pierre

[dennisedson]

@Kevin-C ,, any chance you could help out here?