Timeline Events Displays for 1 and doesn't display for the others in Contacts

muhammadfaizan
Participant

So I have been using v1 for a quite a while now.
When I create Timeline event they get created/ I can even fetch them by ID, but they are not visible in contact timeline:

NOT WORKING FOR:
Event Type Id: 397833
Portal ID: 24902739
timeline event ID: 61013d4da777191f4c76286a
contact: 201
App ID: 201782
email: testercustomer@mailinator.com

WORKING FOR:
Event Type Id: 397833
Portal ID: 6367248
timeline event ID: 60fed493f89b300fb1c7c41b
contact: 54051
App ID: 201782
email: ivo@mailinator.com

0 Upvotes
7 Replies 7
dennisedson
Community Manager

@himanshurauthan , @RBThomas , either of you have experience with this?

Thanks,

Dennis




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muhammadfaizan
Participant

can someone please respond to it? My app is stuck and I can't get it thru testing phase

himanshurauthan
Recognized Expert | Platinum Partner

Hello @muhammadfaizan,

 

Are you saying it is working for some portal and not working for other using the same app?

 

Or is the issue is same for all portals?

 

Regards,

Digital Marketing & Inbound Expert In Growth Hacking Technology
muhammadfaizan
Participant

 

Its only working for the portal I mentioned, its not displaying timeline events for others. However If i try to create timeline event in any of the workspace against any contact, I am able to create it API response is 200 and also I am able to get and update it as well. so this means Timeline events are indeed being generated however they are not displayed for other workspaces other than mine.

himanshurauthan
Recognized Expert | Platinum Partner

Hello @muhammadfaizan,

 

Can you please share the request data as well?

 

Regards,

Digital Marketing & Inbound Expert In Growth Hacking Technology
muhammadfaizan
Participant

Hey @himanshurauthan ,

Here is the payload:

 

{
  id: '6110cec75a2f0d67f7868792',
  header: 'Service: General Medication',
  extraData: {
    messages: [
      '**Appointment Created:** A new event on 09-08-2021 at 08:00 was created in TIMIFY.'
    ]
    },
  email: 'ivo@mailinator.com',
  eventTypeId: '397833'
}

 

 

And it is not working:

 

{
  id: '6110d2cc1db7d9712e6fc322',
  header: 'Service: Cake by the mountain with Jeffrey',
  extraData: {
    messages: [
      '**Appointment Created:** A new event on 09-08-2021 at 08:00 was created in TIMIFY.'
    ]
  },
  email: 'testivoname1+11-thr3@gmail.com',
  eventTypeId: '397833'
}

 

himanshurauthan
Recognized Expert | Platinum Partner

Hello @muhammadfaizan,

 

Everything seems to be fine, and I'm sure that you have followed the exact steps mentioned here - https://developers.hubspot.com/docs/api/crm/timeline

 

Few suggestions to debug -

 

1. Check if in the portal that - your custom timeline activity is ticked to be listed on filter -

 

image 1.png

 

2- Repeat all steps on the portal where templates are not visible.

 

Hope this will solve the issue, and we will be able to find the issue.

 

Regards,

Digital Marketing & Inbound Expert In Growth Hacking Technology