APIs & Integrations

Bernardo_Cobli
Participant

Time difference between ticket's "get log of changes" and "Get a group of tickets by ID"

Hello,

 

I was trying to use "get log of changes" in combination with "Get a group of tickets by ID" in order to get a picture of each change in my tickets. To do that I queried the "get log of changes" then called "Get a group of tickets by ID" with the propertiesWithHistory.

When I looked at the results, the timestamp almost never matched, most times I got within a second, but sometimes the smallest time difference was arround 15 seconds. Is there a time aggregation going on with the "get log of changes" API? if so what are the parameters?

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2 Replies 2
WendyGoh
HubSpot Employee
HubSpot Employee

Time difference between ticket's "get log of changes" and "Get a group of tickets by ID"

Hi @Bernardo_Cobli,

 

Could you provide the following information for me to further dig into things here:

1. Portal ID

2. Ticket ID(s) that you're looking at

3. The value of the propertiesWithHistory that you're using

 

If it's more comfortable for you, feel free to DM me these information.

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Bernardo_Cobli
Participant

Time difference between ticket's "get log of changes" and "Get a group of tickets by ID"

Hi,

 

I will DM the information with examples of the responses

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