Tickets API--How to get full thread

[alex07045]

Hi everyone,

I am using the Hubspot tickets API to try to pull in all of our customer service tickets. I need to see the full message thread (e.g. customer's initial email + all of the responses back and forth). 

The API, however, is only giving me the original message as part of the contents. I don't see a way to get to the full thread. I see there is a property called source_thread_id, but don't see any endpoint in the documentation to access it :(. 

[hot_z]

Hi, 

Not too sure, but I think you may want to try seeing if you're able to grab the to-and-fro emails on the ticket object by using the engagement endpoint instead?(https://developers.hubspot.com/docs/methods/engagements/get_engagement) 

Cheers.

[sorenmalling]

Hi @alex07045 

Did you solve your issue? I'm at the same place in a project, but have not been able to find the API endpoints to use.

Hope to hear from you or anyone else 🙂

Soren