Hola! ¡Tenemos nuestra Comunidad en Español!

Ticket API add Note

resolver
Nuevo colaborador

Is it possible to add a note or call to a ticket via the API. It's available on the GUI but the engagements API only seems to work with Contacts.

I can successfully open and update tickets.

Responder
0 Me gusta
1 Soluciones aceptada

Soluciones aceptadas
Highlighted
Gestor de la comunidad

Hey Neil,

This is possible using this endpoint: https://developers.hubspot.com/docs/methods/engagements/create_engagement

In your request body, make sure you add the key value pair: "ticketIds": [XXXX] where XXXX is the ID of the ticket you are posting to.

Responder
0 Me gusta
2 Respuestas 2
Highlighted
Gestor de la comunidad

Hey Neil,

This is possible using this endpoint: https://developers.hubspot.com/docs/methods/engagements/create_engagement

In your request body, make sure you add the key value pair: "ticketIds": [XXXX] where XXXX is the ID of the ticket you are posting to.

Responder
0 Me gusta
Nuevo colaborador

Thanks, that works.

Also noted that the documentation for tickets suggest that "status" can be updated where in fact that errors. hs_pipeline_stage works instead.

Responder
0 Me gusta