APIs & Integrations

KYehorova
Member

This account doesn't have access to some HubSpot features that are required by this app

Hello, 

 

I'm trying to create an Oauth App with hubspot, but I'm having issues with the declaration of granular scopes. The error implies that my hubspot developer account with only one user (a super admin) does not have access to the features used by the selected scopes:

https://drops.tray.io/mXuPxBop

 

In the settings page, I have only selected two of the most basic scopes:

https://drops.tray.io/rRuWO6Z6

 

Which according to hubspot documentation, all accounts should have access to these features: 

https://developers.hubspot.com/docs/api/working-with-oauth

 

And the granular scopes are present in the request:

https://drops.tray.io/Z4urAY7k

 

This seems like an issue with Hubspot, I've seen issues like this reported before, but all are using deprecated scopes, or ones for features they don't have access to. But in this case I should have access to use read scopes, as there is only one super user and from my understanding everyone should have access to the "crm.objects.contacts.read" scope. 

Thanks in advance!

 

6 Replies 6
RichardFr
Participant

This account doesn't have access to some HubSpot features that are required by this app

@dennisedson Still experiencing issues with this. Seems like a user cannot connect to my app due to not having the proper plan. Is this the intended behaviour? If it is, what workaround is there to determine which scopes the user is eligible to?

 

I agree with @KYehorova that it should still let users through, and just throw a 403 when making the request. That way, users don't lose access to the rest of the app just because one scope is missing.

0 Upvotes
RMaharjan
Member

This account doesn't have access to some HubSpot features that are required by this app

Hi,

I'm facing similar issue while trying to create an OAuth App with Hubspot. 

RMaharjan_0-1641462687145.png

RMaharjan_1-1641462710093.png

 

 

BBodanr
Participant

This account doesn't have access to some HubSpot features that are required by this app

Hi, have you found any solution to this problem?

0 Upvotes
DSire
Member

This account doesn't have access to some HubSpot features that are required by this app

Same issue here

0 Upvotes
KYehorova
Member

This account doesn't have access to some HubSpot features that are required by this app

Yes @dennisedson . This looks like a bug, given that these scopes should be accessible to all. 

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

This account doesn't have access to some HubSpot features that are required by this app

@KYehorova 

Are you still having issues here?

@JBeatty anything stand out to you?

0 Upvotes