APIs & Integrations

ALepeshinskii
Member

The Live Chat is blocked by Firefox

Hello,

 

Our Live Chat is blocked in Firefox 106 on Windows when it's default Enhanced Tracking Protection is enabled:

 

```

The resource at “<URL>” was blocked because content blocking is enabled. 3
The resource at “https://js-eu1.hs-analytics.net/analytics/1665570000000/{id}.js” was blocked because content blocking is enabled.
The resource at “https://api-eu1.hubspot.com/livechat-public/v1/message/public...” was blocked because content blocking is enabled.
The resource at “https://forms-eu1.hubspot.com/collected-forms/v1/config/json...” was blocked because content blocking is enabled.

```

 

We see similar behavior on other sites using the Live Chat, any ideas on how to solve this?

0 Upvotes
2 Replies 2
Jaycee_Lewis
Community Manager
Community Manager

The Live Chat is blocked by Firefox

Hey, @ALepeshinskii 👋 Thanks for reaching out. I am happy to try to reproduce using a Mac. Question – were your settings for Enhanced Tracking Protection set to Standard, Strict, or Custom? 

 

Thank you! — Jaycee

linkedin

Jaycee Lewis

Developer Community Manager

Community | HubSpot

0 Upvotes
ALepeshinskii
Member

The Live Chat is blocked by Firefox

Hi!


It's blocked with both Standard and Strict settings, it only works with Custom setting where `Tracking content` setting is turned off.