APIs & Integrations

truemetal
Participant

Template / sample for a dialer application

Hello All,

 

We would like to add a dialer integration to a VoIP softswitch (PortaSwitch) which has WebRTC for placing calls out of the browser and web-services call control API for initiating a call to user's existing deskphone. We need:

 - click-2-dial functionality for contacts/deals

 - dial-pad for copy-pasting phone numbers from email communication

 - screen pop-up for inbound voice calls and ability to associate the current call in progress with contact/deal

 - adding a call entry into the history with the link to download call recording

 

Is there a working application that has all the proper hooks/API calls on the Hubspot side that we can view source code to jumpstart the development?

 

Thanks!

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3 Replies 3
WendyGoh
HubSpot Employee
HubSpot Employee

Template / sample for a dialer application

Hey @truemetal,

 

When looking to enable 3rd party VOIP providers/enterprise calling systems seamlessly integrate their CTI (referred to as call widget) with HubSpot for outbound calling, you can explore the GitHub - HubSpot/calling-extensions-sdk

 

Though, do note that at the moment, the SDK doesn't support inbound calling.

 

Hope this helps! 

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truemetal
Participant

Template / sample for a dialer application


Though, do note that at the moment, the SDK doesn't support inbound calling.

 


So this means a sales agent cannot answer an inbound call from a customer via CRM call widget and has to use another device (e.g. regular desk phone)?

 

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WendyGoh
HubSpot Employee
HubSpot Employee

Template / sample for a dialer application

Hey @truemetal,

 

That is absolutely right. Currently, the HubSpot calling extension SDK does not support inbound calling.

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