APIs & Integrations

Vamsivinay119
Participant | Diamond Partner
Participant | Diamond Partner

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

This is happening from past few days thought it was a timeout issue... But it seems to be something broken at your end. Please check the response below...

Get Request
https://api.hubapi.com/extensions/ecomm/v1/sync-errors?appId=appID&hapikey=hApiKey

Response :
{
"status": "error",
"message": "internal error",
"correlationId": "a413f8d3-5ad9-48ca-a934-6358baf637d4",
"requestId": "daf03823bc5f776fe0e5da97599c4a94"
}

0 Upvotes
1 Accepted solution
lsmith
Solution
HubSpot Product Team
HubSpot Product Team

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

Hi @Vamsivinay119, this has been fully resolved. We were missing an index on a table that we query for this endpoint, causing timeouts.

View solution in original post

0 Upvotes
6 Replies 6
lsmith
Solution
HubSpot Product Team
HubSpot Product Team

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

Hi @Vamsivinay119, this has been fully resolved. We were missing an index on a table that we query for this endpoint, causing timeouts.

0 Upvotes
lsmith
HubSpot Product Team
HubSpot Product Team

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

Hi @Vamsivinay119, I'm actively looking into this problem and should have a fix deployed on Monday.

0 Upvotes
Vamsivinay119
Participant | Diamond Partner
Participant | Diamond Partner

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

Hi @Llewellyn_Smith Its still the same. We need this to debug why the sync isn't happening. Could you please update us?

Latest requestID as of 08/10/2018 @ 5:53pm (UTC)

{
"status": "error",
"message": "internal error",
"correlationId": "5b8fb473-92c9-45d4-a99e-f95f3802c900",
"requestId": "775c8981b41df5495425a5c76b21192d"
}

0 Upvotes
Vamsivinay119
Participant | Diamond Partner
Participant | Diamond Partner

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

Hi @Llewellyn_Smith Unfortunately I'm still getting the same 500 Internal Server error.

This is the one I got just now, maybe you can check your logs with this request_id

{
"status": "error",
"message": "internal error",
"correlationId": "558cf5be-0edb-44b6-9074-bdbfe358ee6f",
"requestId": "a5b8026674b52ff273da44cc8f7089f1"
}

0 Upvotes
lsmith
HubSpot Product Team
HubSpot Product Team

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

This has been fixed. Please let us know if you run into any other issues!

0 Upvotes
lsmith
HubSpot Product Team
HubSpot Product Team

Sync-errors Endpoint throwing a 500 Internal Error

SOLVE

Hi @Vamsivinay119, thanks for bringing this to our attention.

I found a problem with a query we run and am fixing it now.

0 Upvotes