SurveyMonkey integration doesn´t work

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I´m trying to integrate my hubspot account with a surveymonkey account but as soon as I accept and grant access on the Oauth page, the redirection doesn´t work and the integration never complete.

 

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HubSpot Moderator

Hi, @isaacmenaf.

 

This issue should now be resolved! Apologies for the inconvenience.

 

If you are still encountering this issue, please share the information asked above.

Isaac Takushi

HubSpot Developer Support
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HubSpot Moderator

Welcome, @isaacmenaf.

 

I'm sorry to hear that you're encountering issues connectin SurveyMonkey. Could you confirm the following:

  1. Do any HubSpot error messages appear on your screen (e.g. "There was a problem connecting to SurveyMonkey. You can try again in a few minutes. If this problem persists, contact support.")?
  2. What, if any, errors appear in the browser's Console and Network tabs. Are you seeing 500 errors? If so, could you share the full error here?
  3. Does the issue persist on other browsers and devices?

We've seen similar reports from other customers, so I want to be sure we're looking at the same issue. Thanks for your help.

Isaac Takushi

HubSpot Developer Support
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HubSpot Moderator

Hi, @isaacmenaf.

 

This issue should now be resolved! Apologies for the inconvenience.

 

If you are still encountering this issue, please share the information asked above.

Isaac Takushi

HubSpot Developer Support
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0 Upvotes