Subscription with id '5754963' is either undefined or inactive
resolver
I amble to GET the email subscription status for an e-mail address:
{
"subscribed": true,
"markedAsSpam": false,
"unsubscribeFromPortal": false,
"portalId": 5339105,
"bounced": false,
"email": "email@someemail.com",
"subscriptionStatuses": [
{
"id": 5754963,
"updatedAt": 1550222130487,
"subscribed": true,
"optState": "OPT_IN",
"legalBasis": "LEGITIMATE_INTEREST_PQL",
"legalBasisExplanation": "<p> Gostaria de receber informações sobre os produtos e serviços da Rijk Zwaan e consentir com o uso de meus dados pessoais e meu endereço de e-mail para essa finalidade. Ao clicar no botão \"Enviar solicitação\", declaro que li e aceito a política de cookies e privacidade </p>"
}
],
"status": "subscribed"
}
But when I want to post (PUT) back modified content (changed LegalBasis and explanation,
{
"subscribed": true,
"markedAsSpam": false,
"unsubscribeFromPortal": false,
"portalId": 5339105,
"bounced": false,
"email": "email@someemail.com",
"subscriptionStatuses": [{
"id": 5754963,
"updatedAt": 1550222130487,
"subscribed": true,
"optState": "OPT_IN",
"legalBasis": "PERFORMANCE_OF_CONTRACT",
"legalBasisExplanation": "We need to send them these emails as part of our agreement with them."
}
],
"status": "subscribed"
}
the response I get =
{
"status": "error",
"message": "Subscription with id '5754963' is either undefined or inactive.",
"correlationId": "9cd4cdc0-dc2a-4fc1-8d6f-20a3c3f5f0a0",
"requestId": "24dbe7d1-2006-404a-8f63-3f1442619fea"
}
Can anybody explain to me what I am doing wrong here?
{
id:5754963,
portalId:5339105,
name:"One to One",
description:"One to One emails",
active:false,
internal:true,
category:"Sales",
channel:"Email",
order:2,
internalName:"ONE_TO_ONE"}
2. In your HubSpot portal. (At the top right hand corner > Click on the 'Settings' icon > At the left side panel > Expand 'Marketing' > Click on 'Email' > Select the 'Subscription Types' tab).
You can see that the subscription One to One's status is Inactive.
If you'd like to set the subscription status back to active: Hover over the subscription > Click 'Edit' > Check the 'Active' checkbox > Click the 'Finish' button.
{
id:5754963,
portalId:5339105,
name:"One to One",
description:"One to One emails",
active:false,
internal:true,
category:"Sales",
channel:"Email",
order:2,
internalName:"ONE_TO_ONE"}
2. In your HubSpot portal. (At the top right hand corner > Click on the 'Settings' icon > At the left side panel > Expand 'Marketing' > Click on 'Email' > Select the 'Subscription Types' tab).
You can see that the subscription One to One's status is Inactive.
If you'd like to set the subscription status back to active: Hover over the subscription > Click 'Edit' > Check the 'Active' checkbox > Click the 'Finish' button.
Subscription with id '5754963' is either undefined or inactive
resolver
Ah, ok. So this is just functional behavior? I'll need to have a serious chat then with the guy that set this subscription without telling me 🙂 Thanks for your reply @WendyGoh !