APIs & Integrations

StephaneTheoret
Participant

Stripe Payments app doesn't connect

SOLVE

Hi, 

 

I'm in Canada, and I'm trying to connect to the "Stripe payment app"

 

But it doesn't work, I'm getting this error: "There was a problem connecting your Stripe account".

 

I know it should work because I previously by mistake connected it to my other Hubspot company profile,  so I disconnected it and tried to reconnect with the right account, but with no success!

 

Any solution for me, please?

1 Accepted solution
Humashankar
Solution
Top Contributor

Stripe Payments app doesn't connect

SOLVE

HI @StephaneTheoret 

This could be the reason:

 

One Stripe account with two separate HubSpot accounts can potentially lead to issues related to data management, permissions, and financial tracking

 

Data Mixing / Compliance / Audit flag triggered in the backend could be the potential reason, this is an unique case and
Support team will be able to best assist you troubleshoot from the System config end.

 

Hope this helps to make over the situation at this time.

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager

View solution in original post

8 Replies 8
DGruhin
Member

Stripe Payments app doesn't connect

SOLVE

Same issue here I had a test Hubspot account an employee created and assigned our stripe to. I subsequently deleted that hubspot account and made a new one. When I try to add stripe to it I get the same error.  The answer I got from support was the dumbest thing I have ever heard. Someone on the Hubspot side should be able to disassociate the account. 

 

"The team confirms with me that currently there isn't a way for them to remove the connection between your Stripe account with the portal 44882965. They are working to provide support for similar cases in the future. Since it is not possible at the moment, they are suggesting creating another Stripe account so that you can connect a Stripe processor to this portal 45463973"

0 Upvotes
Humashankar
Solution
Top Contributor

Stripe Payments app doesn't connect

SOLVE

HI @StephaneTheoret 

This could be the reason:

 

One Stripe account with two separate HubSpot accounts can potentially lead to issues related to data management, permissions, and financial tracking

 

Data Mixing / Compliance / Audit flag triggered in the backend could be the potential reason, this is an unique case and
Support team will be able to best assist you troubleshoot from the System config end.

 

Hope this helps to make over the situation at this time.

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
Humashankar
Top Contributor

Stripe Payments app doesn't connect

SOLVE

Hi @StephaneTheoret 

 

In HubSpot, navigate to your integrations settings and make sure that the previous connection to Stripe has been fully revoked.

This might involve removing any API keys or access tokens associated with the previous connection

Help doc here:
https://support.stripe.com/questions/disconnect-your-stripe-account-from-a-connected-third-party-pla...


Try restarting the connection process from scratch.
This might involve going back to the Stripe Payments app within HubSpot and initiating the connection process again,
entering your Stripe API keys and following any prompts to authenticate the connection.

Help doc out here:
https://knowledge.hubspot.com/payments/connect-your-stripe-account-as-a-payment-processor-in-hubspot...

 

Hope this helps - Happy to help further !!


Thank you very much and have a fantastic day!

Warm regards

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes
EWarren5
Member

Stripe Payments app doesn't connect

SOLVE

I'm having this exact issue. I setup a hubspot account with stripe and it all connected just fine. I needed the account and attempted to reconnect I got "Something went wrong. Please refresh the page and try again". I have deleted all the integrations as outlined by this post but I get the same error message. Do you need my account number to see if this can be resolved?

0 Upvotes
StephaneTheoret
Participant

Stripe Payments app doesn't connect

SOLVE

I tried all this several times, thanks but doesn't work!

It looks to be still attached to my previous account, and even if I disconnected it and uninstalled the app on my first account, it doesn’t want to connect with the new one.

 

I tried to contact Stripe but like all online platforms, no human support, just FAQ and AI

0 Upvotes
Humashankar
Top Contributor

Stripe Payments app doesn't connect

SOLVE

Hi @StephaneTheoret 


Try reauthorizing the integration one more time, which shoudl fix the issue

 

Hope this helps - Happy to help further !!


Thank you very much and have a fantastic day!

Warm regards

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes
StephaneTheoret
Participant

Stripe Payments app doesn't connect

SOLVE

Hi, I've tried many times, and still not working, but maybe you can give me more details on how to reauthorize it.

Humashankar
Top Contributor

Stripe Payments app doesn't connect

SOLVE

Hi @StephaneTheoret - Give me few mins am on top of it 

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes