APIs & Integrations

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Single Send Email API not respecting multiple addresses?

Hi! We’re trying to send transactional emails that have multiple Reply-To addresses, as denoted possible in the RFC 2822 spec. However, I’m unable to accomplish this. I’ve tried the following as values to the replyTo field in message, and none seem to work (the emails either fail to send or incorrectly parse the value):

['email1@tenantbase.com', 'email2@tenantbase.com']
"email1@tenantbase.com, email2@tenantbase.com"
"<email1@tenantbase.com>, <email2@tenantbase.com>"
"email1@tenantbase.com,email2@tenantbase.com"
"<email1@tenantbase.com>,<email2@tenantbase.com>"
"Name <email1@tenantbase.com>,Name <email2@tenantbase.com>"
"Name <email1@tenantbase.com>, Name <email2@tenantbase.com>"

Some assistance in this matter would be appreciated. Thanks and have a great day!

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15 Antworten
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Single Send Email API not respecting multiple addresses?

Confirmed this morning that the issue’s been resolved! Thanks, all!

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Single Send Email API not respecting multiple addresses?

Just as a quick update — it’s been two weeks since I last heard from Mike. I poked him in DM as well but following up here as well to increase visibility!

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Nicht anwendbar

Single Send Email API not respecting multiple addresses?

Sorry for the delay in response @pmanca and @Mike_Axiak: followed up with Mike via DM!

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3PETE
HubSpot Employee
HubSpot Employee

Single Send Email API not respecting multiple addresses?

Thanks for closing the loop!

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Single Send Email API not respecting multiple addresses?

Hey Mike (or anyone else!) We’re seeing a regression: we’re passing in multiple values via replyToList but only the first one is being parsed and sent in the final email. According to the API docs, nothing has changed: https://developers.hubspot.com/docs/methods/email/transactional_email/single-send-overview

Any idea what might be going on here? Thanks and have a great Thursday!

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maxiak
HubSpot Employee
HubSpot Employee

Single Send Email API not respecting multiple addresses?

Hey @jmduke!

I have a suspicion about how this regression could have been introduced but I’ll need more information from you to be sure. I’ll DM you with more questions.

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3PETE
HubSpot Employee
HubSpot Employee

Single Send Email API not respecting multiple addresses?

Tagging @Mike_Axiak to notify him

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Nicht anwendbar

Single Send Email API not respecting multiple addresses?

Hey Mike – just tried this out on our end and can confirm it works exactly as hoped! Thanks so much for your hard work.

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maxiak
HubSpot Employee
HubSpot Employee

Single Send Email API not respecting multiple addresses?

@jmduke This is al set. In the interest of backwards compatibility the new field is called “replyToList” and documented on https://developers.hubspot.com/docs/methods/email/transactional_email/single-send-overview

Best,
Mike

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Nicht anwendbar

Single Send Email API not respecting multiple addresses?

Mike, this is great news – thanks so much! Please keep me posted and have a great Friday!

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Nicht anwendbar

Single Send Email API not respecting multiple addresses?

Bumping this again – this is a serious blocker for a business goal we have, and getting it resolved as soon as possible would be much appreciated or else we may have to look for solutions outside the HubSpot ecosystem.

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3PETE
HubSpot Employee
HubSpot Employee

Single Send Email API not respecting multiple addresses?

@jmduke can you post the full call for me please. I’ll see if I can get you an answer

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3PETE
HubSpot Employee
HubSpot Employee

Single Send Email API not respecting multiple addresses?

the replyTo is not a supported call in HubSpot. You can only have one replyTo email address in our single send API. My apologies for the inconvenience.

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maxiak
HubSpot Employee
HubSpot Employee

Single Send Email API not respecting multiple addresses?

Hi @jmduke,

Just wanted to let you know that this is on my plate and we should hopefully have a solution to this issue out soon.

Note that this even fails with multiple Reply-To email addresses in an SMTP API call, which should be remedied as well.

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agkish
Teilnehmer/-in

Single Send Email API not respecting multiple addresses?

Bump! Just curious if Hubspot internal has any details on the replyTo behavior. Thanks!

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