Show different number to customer on calling tool than DDI.
feb 14, 2019 7:39 AM
I'm currently using the Calling Tool as a "Call to Phone", this must be kept this way as otherwise we are unable to use our payment system.
What I'm trying to do is create a new number that Hubspot calls, which my phone system (Gamma Horizon) will automatically answer. However, I cannot show this number to the customer, because if they call back on that number, it will be automatically picked up each time. Hubspot can either show my "Team Number" or an alternative "Direct Dial", I am not bothered either way.
This solution would be the same as anyone (I'm thinking particularly support departments) who wanted to call out to customers but not give out a direct dial.
Anyone know of any solutions?
P.S. Apologies, I did not know what the best label would be.