Jul 21, 2022 4:32 PM
We are using the Hubspot integration with Shopify. We see the Shopify purchases in the Deal Pipeline with the Deal Stage/Close Date & Amount but the associated contact is not coming through for either new or existing Hubspot contacts (Except very occasionally but not sure why).
Not sure how to fix this - any help or insight would be appreciated.
(We are connected one way from Shopify to Hubspot)
Jul 22, 2022 2:50 PM
Hey, @LogicsL 👋 Shopify sync error messaging is always tough to decipher. From my time in support here at HubSpot, I know we have some internal tools to look for errors or other reasons Contacts are not syncing as expected. If you have access to support with your portal, filing a support ticket is the most direct path forward for you.
I am also happy to do a quick preliminary look and see if I can find the error and score an easy win for us. If that works for you, I'll need a few pieces of information which you can send to me via DM.
Thank you! — Jaycee