Send a WhatsApp template using API.

[VMartins5]

I'm trying to send WhatsApp messages with quick replies via API (Meta and WhatsApp Business are already connected), but I can't find any instructions in the documentation.

Using this endpoint:

POST /conversations/v3/conversations/threads/{threadId}/messages

The documentation doesn't explain how to include quick replies. I assumed the only way to do this is via pre-approved WhatsApp templates, but I don't see how to achieve it. I noticed the WHATSAPP_TEMPLATE_METADATA option under attachments, but I cannot find any explanation about how to use it.

Is there a documented way to send messages with quick replies?

[FGless]

I am also missing a way to use the API to send pre-approved templates. They all have an ID, both within HubSpot and Meta. Should be possible and is actually an important piece missing in the current WhatsApp integration.

[BérangèreL]

Hi @FGless and Happy Friday! 🎊
 

Thank you for sharing your valuable feedback with the HubSpot Community, I’ve shared your input with our internal team as well.
 

I’d also love to connect you with our wonderful Top Experts: Hi @Anton, @sylvain_tirreau and @SteveHTM have any of you tried sending WhatsApp templates with quick replies via the HubSpot API?

If so, do you have any insights or tips you could share with @FGless, please?

Thank you all so much for your help, and wishing everyone a fantastic weekend!
Bérangère

[jlorienz]

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@VMartins5  wrote:

I'm trying to send WhatsApp messages with quick replies via API (Meta and WhatsApp Business are already connected), but I can't find any instructions in the documentation.  Cabinet Makeovers Maine

Using this endpoint:

POST /conversations/v3/conversations/threads/{threadId}/messages

The documentation doesn't explain how to include quick replies. I assumed the only way to do this is via pre-approved WhatsApp templates, but I don't see how to achieve it. I noticed the WHATSAPP_TEMPLATE_METADATA option under attachments, but I cannot find any explanation about how to use it.

Is there a documented way to send messages with quick replies?

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WhatsApp quick replies (interactive buttons) can’t be sent with the Conversations API alone—you must use the WhatsApp Cloud or Business API interactive message format. Meta requires a pre-approved template with “interactive” type and buttons defined in the template’s JSON.

[STierney]

Hey @VMartins5 - thanks for posting in the Community!

I've been reading through our documentation on the messages API currently in beta, which mentions quick replies. Is this the documentation you were referencing in your post? As this is a little beyond my knowledge base, I'd like to tag in some API experts to see what may be happening here!

@dsmarion, @Gonzalo, and @nickdeckerdevs1 - any thoughts on how @VMartins5 may be able to achieve including quick replies?

Shane, Community Manager