APIs & Integrations

Nbergamini
Member

Retrieving data from a hubspot custom form by using an event don't work

SOLVE

Hello,

 

I've got a custom hubspot form like this => https://knowledge.hubspot.com/meetings-tool/create-a-meetings-link#customize-your-form-questions

I need to retrieve the data from this form after the user submit the form, but i've got only one event which is a meetingBookSucceeded event. In this case i can't figure out how to get the data from the form submitted.

 

I thought I had a solution with this documentation => https://knowledge.hubspot.com/meetings-tool/create-a-meetings-link#customize-your-form-questions but I don't catch this event unfortunately.

 

Do you have a solution ? 

 

Thanks by advance.

1 Accepted solution
Willson
Solution
HubSpot Employee
HubSpot Employee

Retrieving data from a hubspot custom form by using an event don't work

SOLVE

Hi @Nbergamini 

 

It is currently not possible to extract the form data submitted via the form in a Meetings Link. 


We can reference the Form Fields itself using the Get all forms endpoint, but this will not return the form data itself:

https://developers.hubspot.com/docs/methods/forms/v2/get_forms

 

If we then use the Get submissions for a form endpoint, we are returned an error as fetching this data is not currently supported. This endpoint can be seen here:

https://developers.hubspot.com/docs/methods/forms/get-submissions-for-a-form

The expected response when trying to fetch this data will be the following:

message:"Submissions can't be exported for this form.",
errorType:"FORM_TYPE_NOT_ALLOWED",

Thanks

Product Manager @ HubSpot

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0 Upvotes
3 Replies 3
Willson
Solution
HubSpot Employee
HubSpot Employee

Retrieving data from a hubspot custom form by using an event don't work

SOLVE

Hi @Nbergamini 

 

It is currently not possible to extract the form data submitted via the form in a Meetings Link. 


We can reference the Form Fields itself using the Get all forms endpoint, but this will not return the form data itself:

https://developers.hubspot.com/docs/methods/forms/v2/get_forms

 

If we then use the Get submissions for a form endpoint, we are returned an error as fetching this data is not currently supported. This endpoint can be seen here:

https://developers.hubspot.com/docs/methods/forms/get-submissions-for-a-form

The expected response when trying to fetch this data will be the following:

message:"Submissions can't be exported for this form.",
errorType:"FORM_TYPE_NOT_ALLOWED",

Thanks

Product Manager @ HubSpot
0 Upvotes
david_kumo
Participant

Retrieving data from a hubspot custom form by using an event don't work

SOLVE

Hello Willson,

 

We are also seriously blocked by not being able to use the information submitted in the Meeting Tool component to track it with a Segment.io event.

 

Is there any other work around for this? My team is very interested in switching from Calendly to HubSpot Meeting Tool, but I cannot support their transition without having access to this data. Can you think of other way of doing the attribution (i.e. anonymous_id from Segment.io to HubSpot Contact / Meeting) ?

0 Upvotes
ColinN
Member

Retrieving data from a hubspot custom form by using an event don't work

SOLVE

It's 2 years later and I'm getting the same [400] "Submissions can't be exported for this form" error. 

 

This seems like a basic scenario to support. Please, PLEASE add this to your API Roadmap and support it soon. We wouldn't have switched from Calendly if we had realized this was an unsupported scenario. Now we have to  sign back up for Calendly and go back through all our email campaigns, website links, email signatures, and switch everything back to Calendly. AND it won't be integrated into the rest of the Hubspot tracking.

 

This is super-frustrating. Please help!