APIs & Integrations

DanBrill320
参加者

Relating Tickets to Feedback Submissions

解決

Hi,

I'm using /crm/v3/objects/tickets to get a list of my support tickets, and /crm/v3/objects/feedback_submissions to get my feedback responses.

 

But I can't seem to find a key field that links them together. Surely there must be a way to see the feedback for each ticket. What am I missing?

 

Note, I used crm/v3/properties/tickets and crm/v3/properties/feedback_submissions to see all the properties available for each endpoint. But nothing seems to link them together.

 

Thanks! Any help is appreciated. 

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GRajput
解決策
名誉エキスパート | Platinum Partner
名誉エキスパート | Platinum Partner

Relating Tickets to Feedback Submissions

解決

Hi @DanBrill320 

 

There is no direct solution present as of now but you can work around it. One possible solution is, Create a custom object on both the object and Whenever a new ticket or feedback submission is created, update the custom property with the corresponding ID of the related object. When querying tickets or feedback submissions, use the custom property to find related records.

 

I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!




Gaurav Rajput
Director, MarTech( Growth Natives)

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5件の返信
GRajput
解決策
名誉エキスパート | Platinum Partner
名誉エキスパート | Platinum Partner

Relating Tickets to Feedback Submissions

解決

Hi @DanBrill320 

 

There is no direct solution present as of now but you can work around it. One possible solution is, Create a custom object on both the object and Whenever a new ticket or feedback submission is created, update the custom property with the corresponding ID of the related object. When querying tickets or feedback submissions, use the custom property to find related records.

 

I hope this will help you out. Please mark it as Solution Accepted and upvote to help another Community member.
Thanks!




Gaurav Rajput
Director, MarTech( Growth Natives)

Book a meeting


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DanBrill320
参加者

Relating Tickets to Feedback Submissions

解決

Thanks, I'll go that direction. 

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Jaycee_Lewis
コミュニティーマネージャー
コミュニティーマネージャー

Relating Tickets to Feedback Submissions

解決

Hey, @DanBrill320 👋 Thanks for the question. I don't think you are missing anything. There isn't a default key to link these in the manner you are describing. You might be able to build out a solution using a custom property on one of the objects, something like related_ticket_ID or related_feedback_submission_ID, and then either link them manually or using a workflow or other automation. Or look into if you can leverage the Associations API to create a custom association between these objects.

 

 

We'll leave this open in case other community members have a suggestion for you.

 

Talk soon! — Jaycee

linkedin

Jaycee Lewis

Developer Community Manager

Community | HubSpot

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DanBrill320
参加者

Relating Tickets to Feedback Submissions

解決

Thanks, Jaycee. I'll try that. At least I can stop looking for what's not there.

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Jaycee_Lewis
コミュニティーマネージャー
コミュニティーマネージャー

Relating Tickets to Feedback Submissions

解決

Sure thing, @DanBrill320 🙌 — Jaycee

linkedin

Jaycee Lewis

Developer Community Manager

Community | HubSpot

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