Refresh Token issue

[RMelliti]

I have built a private API that receive messages from chat from Hubspot. 

I have 2 applications sending messages to my API. Both were working fine but since a week, one app crash due to an issue with the refresh token.

When I receive a message in my API, I get a HubspotLink object which contains refreshToken=eu1-ad...b2, tokenExpire=2024-06-27T15:10:14.805Z

My working application, if the refresh token is expired go through this function:

and then I have a working access token then everything goes well

My failing application has exactly the same behavior until it reach the function to get a new refresh token (see screenshot). There, it goes in the "If" and gives me "Error 400 while getting token {"status":"BAD_REFRESH_TOKEN","message":"missing or invalid refresh token","correlationId":"663b9397-c63b-4809-ba4f-0599049db23b"}"

Why the refresh token is now considered as invalid ? Is there something i'm supposed to do in hubspot settings because I see nothing I can do in the code.

thanks !

[Guyomeo]

HI @himanshurauthan

@zach_threadint 

Hope you'll be able to understand our issue :

About the refresh token issue, It's already what we're doing but somehow, we still have "Error 400 while getting token {"status":"BAD_REFRESH_TOKEN","message":"missing or invalid refresh token","correlationId":"663b9397-c63b-4809-ba4f-0599049db23b"}"

Somehow, it seems that our application send corrupted token or something consider as invalid by the API.

Really need your help please.
Regards.

[zach_threadint]

Hi @Guyomeo 👋

Is it possible that this is a result of your app being uninstalled? To test this, I'd suggest using the GET HubSpot OAuth Refresh Token endpoint. For example:

GET https://api.hubapi.com/oauth/v1/refresh-tokens/YOUR_REFRESH_TOKEN

If you receive a 404 Not Found error response, this means you've made a mistake in your capture/storage/retrieval of the given refresh token, or the refresh token is no longer valid because the app has been uninstalled from the given HubSpot Portal.

I hope that proves helpful. Please let me know if you have any follow-up questions.

[AddaxLab]

It looks like the refresh token has been got incorrectly.

As soon as the access token expires, call the refresh token function it will update the refresh token and return a new access token.

Please see the code attached:


Best regards,

[RMelliti]

It's already what I'm doing but somehow, I have "Error 400 while getting token {"status":"BAD_REFRESH_TOKEN","message":"missing or invalid refresh token","correlationId":"663b9397-c63b-4809-ba4f-0599049db23b"}"

Somehow, it seems that my application send corrupted token or something consider as invalid by the API