APIs & Integrations

jaspervangulik
Participant

ReCAPTCHA V3 on non-hubspot form

Hi,

 

I've set up my forms on WordPress (Elementor) correctly, but if I add Google's ReCAPTCHA v3 to the form, the submissions won't display in my contacts on HubSpot. 

 

It only works when I delete ReCAPTCHA. What should I do?

0 Upvotes
7 Replies 7
Rafa
Member

ReCAPTCHA V3 on non-hubspot form

Use reCAPTCHA v2 instead. It works.

 

In the past few days, I have extensively tested Elementor forms integration with reCAPTCHA and HubSpot.

reCAPTCHA v2 works, v3 does not.
If you need further assistance, please answer this message.

KarimSamani
Member

ReCAPTCHA V3 on non-hubspot form

@jaspervangulik 

I hope you are well. 

 

I am experiencing exactly the same issue as you. I have my contact us form built on Elementor Pro.

 

Just wondering if you have managed to find a solution for the problem and if so, what did you do?

 

Thanks

Karim

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jaspervangulik
Participant

ReCAPTCHA V3 on non-hubspot form

Hi Karim,

I've changed to an earlier version of Recaptcha. It changes the look & feel of your form, but it works now. 

 

Good luck!

mandbmsc
Member

ReCAPTCHA V3 on non-hubspot form

Hi, did you ever get it to work with v3? if not, what versions did you use?

0 Upvotes
WendyGoh
HubSpot Employee
HubSpot Employee

ReCAPTCHA V3 on non-hubspot form

Hey @jaspervangulik,

 

Could you share with me a sample page that has the non-HubSpot form with recaptcha v3 on it and the form namd? 

 

Additionally, can I check if your HubSpot portal ID is 730xxx? 

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jaspervangulik
Participant

ReCAPTCHA V3 on non-hubspot form

My HubSpot ID is correct. This is a page where there is a non-HS form with reCAPTCHA https://jaspervangulik.nl/diensten/ - the form is called 'Diensten'.

 

 

0 Upvotes
WendyGoh
HubSpot Employee
HubSpot Employee

ReCAPTCHA V3 on non-hubspot form

Hey @jaspervangulik,

 

Taking a further look into your form, it appears that you're using a generic html <button> as the submit. This wouldn't work. HubSpot non-HubSpot form support a standard <input type-"submit"> button for its form submission.

 

Additionally, do also ensure that there aren't any other scripts which are bound to the submission event itself. HubSpot non-HubSpot form are not compatible with any forms which have any script bound to the submit event as this means we cannot bind the collected forms script to the event. 

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