Question about getting my app certified

[Bhandaris]

Hello, I have a question about the demo video I need to submit for certifying my app. My app is already listed in the HubSpot marketplace and meets all the requirements. However, the demo video needs to include:

• A brief overview of the integration 
• The installation process and any additional setup steps or requirements
• A walkthrough of the post-installation customer experience, including tasks performed, data flowing to and from HubSpot, APIs used, and HubSpot UI components
• The uninstall flow.

Our videos cover almost all aspects of integrating with HubSpot. We have added some animation to highlight the important parts and used an AI voiceover & music to narrate the video. The video is 3+ minutes long.

Can you please confirm whether AI voiceover, music or animation is allowed in the demos? Also, if I apply for certification with this video and the application is rejected, does this mean we will need to wait for 6 months before reapplying? The minimum certification requirements state that the app must not have applied for and failed to achieve certification or have triggered any unresolved support escalations in the last six months. 

If AI voices and music are not allowed and proper screen recording without animation is needed, we are ready to create a new video. Please provide clarification on these details so that I can proceed with certification.

Thanks in advance!

[Jaycee_Lewis]

Hey, @Bhandaris 👋 Thanks for the great question. I'm going to take this to my internal resources and see if I can get us an answer.

Talk soon! — Jaycee

[Bhandaris]

Hi, @Jaycee_Lewis ! Please get me the answer as soon as possible so that I can proceed with the certification! Or can you provide me with your email? I'll send the video directly to you.

[dsmarion]

I don't have the answers you want, but I am replying so I can see the answers too if someone else chimes in.  I don't have a marketplace app yet but it is on my bucket list.