Dec 1, 2021 3:11 PM - edited Dec 2, 2021 1:50 PM
I am attempting to send a query string to auto populate a form.
I am using this help center article for reference: can-i-auto-populate-form-fields-through-a-query-string
It works for the email, however the hs_ticket_category and the subcategory are not checked as it says they should be. Instead, it says "Please select at least one option." next to Category.
According to the documentation, I am following the same syntax, setting all internal values in the query string properly:
How do I get this query string to work? It appears very straightforward in the documentation, unsure why its not working here. Any ideas?
Dec 2, 2021 1:00 PM
Looks like you are using the label instead of the internal value for hs_ticket_category
Looks like the value is BILLING_ISSUE whereas you have BILLING.
I imagine this is a typo but you have subcategory__support in the query and supcategory__support below.
I have not tested, but I wonder if one of the parameters is invalid, it stops auto populate.