It works for the email, however the hs_ticket_category and the subcategory are not checked as it says they should be. Instead, it says "Please select at least one option." next to Category.
According to the documentation, I am following the same syntax, setting all internal values in the query string properly:
EXAMPLE FROM HC: Multiple checkboxes field:&favorite_fast_food=Burger;Tacos
My Code: hs_ticket_category
My Code: subcategory___support
Workflow:
Actual Result:
How do I get this query string to work? It appears very straightforward in the documentation, unsure why its not working here. Any ideas?