Pushing response data to CSAT Survey

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New Contributor

Hi,

I am trying to push some existing response data to my Hubspot's particular CSAT survey. In particular, I have stored the survey results (CSAT value, qualitative data, and personal details). Is there a way in which I can do that via the Hubspot's API? 

 

Regards

 

 

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HubSpot Moderator

Hi @eric2,

 

I would recommned using our Timeline API  to create custom events representing each survey taken by a contact and store the responses as properties on that event. This is similar to how our own SurveyMonkey Integration works for instance. It's worth noting that using this API will create a contact if it already exists or update if it finds a record with a matching email in the CRM.

 

Once the event has been created on a contact you are then free to use the data associated with it to segment using lists and automate using workflows.  More information on how to use the Timeline API can be found in this video I created.

 

I hope this helps and happy to answer any questions you have.

 

Regards,

Jack

Jack Coldrick
Solutions Engineer @ HubSpot
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