Pull Specific Info From "Conversations" Email

[BMitrof4]

Hi there,

I was wondering if it was possible to run an API call in a workflow to pull specific information from an email within HubSpot's "Conversations" tool through the use of a private app?

The use case here would be to pull the body copy of a specific email within the "Conversations" tool, and then copy that information to a new custom text property. I'd also need to pull specific info from that email based on it's location within the email (perhaps via custom code).

The reason why I'd need an API/custom code to do this is because the body copy is not rich text (it's built around HTML), and HubSpot's "Ticket Description" property is not able to pick up on the content of the email.

Any help on this would be greatly appreciated!

[Humashankar · Accepted solution]

Intersting problem statement - 

Hi - I hope that you are Doing good !!

Hi - I hope that you are Doing good !!

This can be accomplished with API

-HubSpot Conversations API to retrieve specific emails.
Make use of the GET /conversations/v1/conversations endpoint to retrieve a list of conversations

-Upon fetching the email details

-Try for specific information from the email body using custom code. Since the email body is in HTML format

-If you are successful till this step, the next stesp would be update custom properties in HubSpot using the
Contacts API or the CRM Objects API, depending on where you want to store this information

-This use case has HTML content which is for sure require perfect parsing which is a time consuing effort

Hoe this helps - Happy to help further !!

Thank you very much and have a fantastic day!
Warm regards