Property not being updated through Segment.com
a month ago
Hey guys, we've using Segment.com (former segment.io) to send data to create and update custom properties in HubSpot. So far so great but I noticed one thing today that is very worrysome. We have a customer KPI that is "Content Score" (we have a content marketing platform) and HubSpot receives this alright but only updates it when the score is different. So, lets say a customer gives three 10's, HubSpot will only record 1 update which is going to be one "10" like the examples attached.
Even though HubSpot acknowledges that user went through the evaluation events multiple times, it only updates it when it has different scores. I'm attaching the examples below:
Any idea on how to overcome this? Its a north star metric for us and crucial for customer health evaluation :/