Problem with tracking activity

[deepak21]

Hello,

After installing tracking code, when I was testing in my testing Hubspot it was the track and show record properly on activity tab but when I was run on production Hubspot it was not track anything and not show any tracking data on activity tab.

My Testing Hubspot Id is 6962993 and my production hub id is 4593884Testing hubspotProduction hubspot

[Willson · Accepted solution]

Hey @deepak21 

It's important to remember that when you're testing Tracking Activity, the IP you're working with can be blocked by default. You can read more about this here.

It is recommended when testing in a live portal, that you use a different IP to that of your usual office IP. This allows for testing to be done and for tracking analytics to be measured correctly for your testing. 

I hope this helps!