Problem with Salesforce dublications

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Occasional Contributor

Hi,

We have sync error because a record of value cannot be created because it already exists in the destination system.

However on our Salesforce account we have dublicate warning on. There is also dublicate block which is off. We think that Hubspot will handle (incorrectly) both warning and block same way.

 

 

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HubSpot Moderator

Hey @akiim,

 

Are you referring to contact Sirpa? If so, have you check out this documentation here - Manage Salesforce integration API calls and sync errors? Have you make changes to the record and try resyncing it? 

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Occasional Contributor

Hi,

I´m not referring that. These contacts doen´t even appear on this sync error list. But if we take a look contac record and Salesforce sync we will see there the error message.


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HubSpot Moderator

Hey @akiim,

 

In this case, could you share with me an example contact with the error message that's not appearing on the sync error list?

 

If it's more comfortable for you, you can share via DM with me.

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