IP addresses from contacts are not being collected from contact form submissions since Friday 16th. It's weird because we still get the IP city and address so something must be wrong with a parser or something.
This is very annoying because we are checking IP adresses whenever a contact aks for a demo, in case someone would request too many demos in the same day.
Can you fix that ASAP please ?
Thank you!
EDIT : Just a few details : I'm talking about HubSpot forms hosted on HubSpot landing pages, so there shouldn't be any problem coming from our part like wrong tracking code installation.
Alright, so I am seeing IP addresses coming in with those contacts' submissions on the back end (e.g. 90.127.28.177, 90.2.195.61, 213.152.0.134). This is how some of the properties, like IP country and IP state/region are being calculated.
The strange thing is that the IP address value itself is not populating the IP address property. I have replicated this behavior on my own machine using Opera VPN (thus bypassing the IP filter), so I wonder if something was changed on November 16.
I'll touch base with the support specialist who worked with Alexis and we'll investigate further with the team.