Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that

[kakulo83]

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that. How can we debug this?

[IsaacTakushi]

Hi @Sunghyuk_Park,

I haven't been able to replicate any issues. I successfully created this and this contact from my phone using mobile data (off of HubSpot's network).

Have the failing test submissions been using Fountain email addresses or addresses that already exist as contacts in your database?

[kakulo83 · Accepted solution]

Hi Isaac, I believe we have resolved the issue, I think we can consider this topic closed. Thank you

[Sunghyuk_Park]

Hi,

We're using Hubspot form api to submit the form (from our landing page to Hubspot). The api call seems to be working fine for internal IP, but not for anyone outside (she tried form submission at home with personal laptop).

Here are form links.
Hub ID: 4910894

Fountain

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[IsaacTakushi]

Hi @kakulo83,

I need more information to troubleshoot effectively. What do you mean by "not working?" Does the form fail to load or submit?

Please share your Hub ID and a link to a form I can test.