APIs & Integrations

kakulo83
Member

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that

SOLVE

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that. How can we debug this?

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1 Accepted solution
kakulo83
Solution
Member

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that

SOLVE

Hi Isaac, I believe we have resolved the issue, I think we can consider this topic closed. Thank you :slight_smile:

View solution in original post

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4 Replies 4
IsaacTakushi
HubSpot Employee
HubSpot Employee

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that

SOLVE

Hi @Sunghyuk_Park,

I haven't been able to replicate any issues. I successfully created this and this contact from my phone using mobile data (off of HubSpot's network).

Have the failing test submissions been using Fountain email addresses or addresses that already exist as contacts in your database?

Isaac Takushi

Associate Certification Manager
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kakulo83
Solution
Member

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that

SOLVE

Hi Isaac, I believe we have resolved the issue, I think we can consider this topic closed. Thank you :slight_smile:

0 Upvotes
Sunghyuk_Park
Member

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that

SOLVE

Hi,

We're using Hubspot form api to submit the form (from our landing page to Hubspot). The api call seems to be working fine for internal IP, but not for anyone outside (she tried form submission at home with personal laptop).

Here are form links.
Hub ID: 4910894

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IsaacTakushi
HubSpot Employee
HubSpot Employee

Our form is working for anyone on our internal IP or Hubspot, but not for anyone outside of that

SOLVE

Hi @kakulo83,

I need more information to troubleshoot effectively. What do you mean by "not working?" Does the form fail to load or submit?

Please share your Hub ID and a link to a form I can test.

Isaac Takushi

Associate Certification Manager
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